Terms & conditions.

A 30% deposit is required to secure all appointments. Your appointment is not confirmed until the required deposit has been received.

Deposits are used to reserve your appointment time and are non-refundable, subject to your statutory rights.

The remaining balance is payable on the day of your appointment.

Appointments may be rescheduled once, provided a minimum of 48 hours’ notice is given.

Where sufficient notice is provided, your deposit may be transferred to the new appointment.

Cancellations, repeated rescheduling or failure to attend an appointment will result in the loss of the deposit. A new deposit may be required before another appointment can be booked.

If Ella’s Beauty needs to cancel or rearrange your appointment, you will be offered an alternative appointment or a refund of any amount paid where appropriate.

Please arrive on time for your appointment.

Clients arriving more than 15 minutes late may have their appointment cancelled, as there may no longer be enough time to complete the treatment safely and without affecting other clients.

Where an appointment is cancelled due to late arrival, the deposit will be forfeited.

Lash extension infills can only be booked within a maximum of three weeks from your previous appointment and require at least 50% of the extensions to be remaining.

If there are insufficient lashes remaining, or the existing extensions require significant removal or correction, the appointment may need to be changed to a full set and the relevant price will apply.

Clients are responsible for informing Ella’s Beauty of any allergies, sensitivities, medical conditions, medications, recent procedures or other information that may affect the suitability of a treatment.

Ella’s Beauty reserves the right to refuse, modify, postpone or discontinue a treatment where it is considered unsuitable, unsafe or not in the client’s best interests.

Where appropriate, an alternative treatment may be recommended.

Although professional products and techniques are used, individual reactions and sensitivities can occur.

Where a patch test is recommended or required, clients must complete this within the advised timeframe before treatment.

Clients should contact Ella’s Beauty as soon as possible if they experience an unexpected reaction following a treatment and seek appropriate medical advice where necessary.

Treatment results can vary between clients depending on factors including natural lashes, skin type, hair growth, lifestyle, aftercare and individual response to products.

Reference photographs or previous results are used as guidance only and an identical result cannot be guaranteed.

Clients are responsible for following the aftercare advice provided following their treatment.

Ella’s Beauty cannot be held responsible for reduced longevity or changes to the treatment result caused by failure to follow aftercare instructions, interference with the treated area or circumstances outside our reasonable control.

Clients under the age of 18 must attend with a parent or legal guardian. Certain treatments may not be available to clients under 18.

If you have any concerns regarding your treatment, please contact Ella’s Beauty as soon as possible after your appointment so the issue can be assessed.

Where appropriate, you may be asked to return for an in-person assessment before a solution can be offered.

Any corrective treatment, adjustment, credit or other resolution will be considered based on the individual circumstances.

Ella’s Beauty reserves the right to refuse or discontinue service in cases of abusive, threatening, inappropriate or disrespectful behaviour, or where continuing a treatment would create a health or safety concern.

Clients are responsible for their personal belongings while attending appointments. Ella’s Beauty cannot accept responsibility for lost, damaged or forgotten personal items except where liability cannot legally be excluded.

Photographs or videos of treatments and results will only be used for marketing or social media purposes where the client has given permission.

You may withdraw permission for future use by contacting Ella’s Beauty.

We aim to ensure that treatment descriptions, prices and information displayed on our website are accurate and up to date. However, services, prices and availability may occasionally change.

Where there is an obvious pricing or information error, Ella’s Beauty reserves the right to correct it before the treatment takes place.

Nothing within these Terms & Conditions is intended to limit or exclude any rights you may have under applicable UK consumer law.

By booking an appointment, paying a deposit or proceeding with a treatment, you acknowledge that you have read and agreed to these Terms & Conditions.